“While the Sum of Change is a minefield of potential issues and problems for management; It is also the source of significant opportunities to cut costs, save time, improve quality, reduce organization vs. project conflict and enhance reputations. Here's why...” TLIR Group Thought Leadership Extract
"Enterprise Wide Clarity & Cohesion is the Foundation for Cost Effective, Value Laden Operations. Anything less gives rise to Skunkworks and Workarounds that Threaten Corporate Wellbeing..." TLIR Extract - Information Silos - The Bane of the Enterprise
Establish Alliance & Partnership Information Channels...
This is a typical example of where the organization’s legacy culture was the barrier to significant improvement. The legacy culture was perfectly acceptable in the old way of doing business; it was totally unacceptable for the future of the organization:
Client business model was changed from direct sales and marketing to a product delivery model via business partners and alliances in technology and service sectors.
Efforts of teams defining and implementing a global, single instance architecture that enabled ‘balanced connectivity’ between business units and external partners, integrators and third parties was less than effective since the culture was still very much 'inward facing' and 'engineering driven'.
We realigned and reenergized teams to ensure objectives were met; 65% of inbound (telephone/e-mail) information requests (2.4 Million p.a.) migrated to the new virtual channel, partner sales force productivity increased by 28% and technical support received significantly higher satisfaction ratings from customers.
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