Here is an example of how we can quickly identify problems and recommend measures to correct systemic issues…
Organization of some 15,000 staff distributed in 9 regional operating centres accountable for timely disbursement of $5 Billion in transfer payments to hundred’s of external agencies and partners looking after the needs of the socially disadvantaged. Due to ultra high sensitivity on the part of the public as a whole, media generally and Government specifically about the plight of socially disadvantaged groups, the organization was beset by a multitude of information requests of varying importance from internal and external stakeholders.
While the requests for information were doubtless valid in the eyes of the enquirer - the time and effort spent by staff and partners responding to a deluge of information requests every day were severely disruptive of day-to-day operations. Management recognized the need for improvements and retained us to assess where gaps, disconnects and chokepoints existed and to recommend ways to address them.
We examined the mechanics, dynamics, optics and politics of the requests and recommended a suite of process/technology corrective actions (short, medium and longer term) that would allow the unit to better address information requests. The Project Sponsor noted he was surprised and pleased at just how quickly we had got to the heart of the matter and identified critical deficiencies, several of which were able to be addressed quickly by internal staff.
The contents of this website and all copyrights, intellectual property and trademarks explicitly stated or implicitly assumed therein are proprietary to TLIR Group and shall not be used or reproduced in whole or in part in any manner whatsoever for any reason without securing the prior written permission of TLIR Group
