Resolve Outsourcing Gaps & Disconnects
Analyzed conflicting ‘outsource project’ dynamics where disconnects between client expectations and BPO realities threatened original business case rationale.
Client Leadership opted for outsourced manufacturing and logistics arrangements that alleviated overall cost pressures yet raised obstacles for international operations.
‘US Domestic’ perspectives about how outsourcing would work in the ‘Global marketplace’ backfired, leading to serious revenue leakage and customer relationship issues in international markets.
One side thought they knew what the other side would be doing, when, where and to what end; the other side knew full well what they going to do, when, where and to what end – except, the ends did not meet up!
The U.S. domestic market was the jewel in the crown and anything that could be done to preserve that market was right and proper; unfortunately, international markets got caught underfoot in the rush to save the US domestic market.
TLIR guided international technology and process engineering teams retrofitting 32 major process flows spanning sales, manufacturing, logistics and delivery functions with the result that order cycle time was reduced by 15% and monthly order rejection rates equal to $35 Million in lost sales were driven down to less than $500K.
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