Clients entrust us to help them manage the issues and exploit the opportunities inherent in every effort to change, transform, reinvent, streamline or simply improve their business…
We help clients define what they want the business to look like, be capable of and lauded for; we help them look at what is, frame what will be and pave the way for what has to happen in between; we help them assure that what is envisioned is plausible and possible…
We help clients craft deft plans that do not depend upon miracles or unwise assumptions; we help clients recognize and rectify plans that rely upon willpower or ego alone to deliver results, we help them to take individual preferences or biases out of the planning cycle; we help clients ensure that plans are neither linear nor insular; we guide and advise so that what is planned is practical and achievable…
We help clients make change happen as it should; we look beyond change mechanics to identify influences that threaten success; we constantly assess for opportunities to save time and money and improve speed, quality and completeness of delivery; we help assure that what will be done makes sense, avoids risk and will meet expectations…
How we help is very much dependant upon client circumstances and preferences:
· When clients intend to deal with the issues directly; we support them with confidential advice and counsel about what needs to be done, how it should be tackled and what to watch for along the road.
· When clients want their own people to take the lead, we help by making sure that what is usually overlooked, ignored or taken for granted has been adequately addressed.
· When clients want to boost the effectiveness of their people; we help them with innovative learning services designed to simply and quickly raise awareness of how and why problems arise and what can be done about them.
· When clients are not going to accept yet another failure and want firm, decisive and immediate action now; we step in, take control, stop the bleeding and deliver results.
The list below outlines the value propositions our expertise helps realize; each engagement draws upon the appropriate value propositions based upon client requirements and preferences - if a client wants occasional guidance rather than hands-on support, we are more than happy to guide as and when required.
TLIR Group Value Propositions
Strategic Advice & Opinion
Organizations constantly consider ways to improve, strengthen, grow, streamline, protect, reshape, restructure or reinvent the business. Organizations look to merger, acquisition, divestiture, new information technology, green field start up, restructuring, process reengineering, shared services, consolidation, corporate/subsidiary interlock, outsourcing, new economy (e-commerce, e-business), alliances, partnerships and more as the means to meet strategic and operational objectives.
Whenever an idea, impulse or imperative to change the business is first aired, that is the time when it is most advisable to bring independent, unbiased subject matter expertise into the discussion. Far too many good, worthwhile ideas to improve the business fail to meet expectations simply because critical elements were overlooked, ignored or taken for granted. Early inclusion of TLIR expertise, experience and acumen in the consideration process will ensure that the right questions are asked and that the answers are the right answers.
TLIR guides you towards the course that provides you with the greatest prospect for success at the least risk. Short, sharp engagements that point the way to multi-million dollar savings, quicker delivery, higher quality and better ROI are TLIR hallmarks...
Pre-Execution Assessment
Given the welter of special interests and agenda’s that arise whenever transformation is on the agenda; swift, crisp and independent analysis of who will be doing what to whom, where, when, at what cost and WHY is an essential prerequisite before significant commitments are made.
TLIR separates fact from fiction, diagnoses what is wishful thinking rather than reality, determines when a miracle is part of the plan and identifies what items or elements of the overall initiative are overstated, understated, misleading or problematic. By identifying any gaps or disconnects between the intent of the transformation initiative and the way it will be handled; TLIR provides clients with the means to mitigate risk, drive toward objectives and improve the prospect for success.
Due Diligence
While Pre-Execution Assessment is a swift, crisp review of all aspects of what has to be done from a prospect of success standpoint, Due Diligence drills deep into the mechanics of exactly how the initiative will be handled. Due Diligence provides additional assurance that what is envisioned is plausible and possible, that what is planned is doable and that what will be done makes sense and will meet expectations.
No matter what vendors or consulting partners are telling you to the contrary; any firm with a stake in what is on the table cannot provide truly unbiased advice. TLIR provides the means for clients to truly understand what is promised, what is implicitly committed, what is ‘behind’ the scenes and what would otherwise cause significant issues, before the deal is signed.
Tactical Oversight
Initiatives of all sizes and types benefit greatly from occasional external, independent review. It provides management with a view on what is over the horizon, what interests or influences are improperly canting the project and what management should do to ensure the initiative meets expectations.
By reviewing and verifying that all is well or pointing out what should be done to proactively improve matters, TLIR helps clients to detect and ameliorate matters that have little to do with the mechanics of initiative management - that is what status reports are for.
Interim Leadership
TLIR helps clients address the pressures of managing important projects such as acquisition integration, global technology projects, downsizing, corporate / subsidiary interlock, outsourcing, business re-engineering and converting business environments to the new internet/virtual economy. TLIR propels and compels attainment of milestones and objectives while deftly managing expectations and commitments of vendors, service providers and internal business units.
Intervention & Recovery
Often projects start well then stumble. Projects with a mix of external resources are all but guaranteed to spiral into the wormhole of cost overruns, delays, vendor abandonment and dilution of consultant commitments. Ego, power and control conflict run rampant; time and money is wasted while debate goes on and on and on. Finger pointing, blaming others, covering one’s rear and other attempts at deflecting wrath take precedence over fixing the problem.
Firm, decisive action that preserves value earned to date, stops the bleeding and secures quick victories while rebuilding momentum and morale is the best way to rescue projects in distress. TLIR skill and expertise in bringing projects to fruition in a timely and effective fashion can be applied to any transformation project – at any stage.
Corporate / Subsidiary Interlock
TLIR has a portfolio rich with assignments that bridged the gap between corporate dictate and subsidiary ability to comply. Perhaps you are thinking about an enterprise wide transformation or improvement initiative that entails multiple subsidiaries working together, in lockstep and in a cohesive, seamless fashion or perhaps there is a particular subsidiary that troubles you because it seems unable or unwilling to deal with the challenges of change. Speak with John to find how TLIR support could well be the differentiator between outstanding success and run-of the-mill failure.
Third Party Management
Many of the ways business seeks to improve itself can only be done with the help of external parties – vendors, consulting firms, service providers, etc. In many cases, one external party contracts with other external parties to supply pieces, parts, components, subject matter expertise or sheer manpower in the case of very large, global initiatives. These external parties, as history evinces, are not very good at managing the efforts of other external parties who also seek to turn a healthy profit, at client expense.
Assessing the likelihood of downstream problems between external parties and what the client might want to plan for is not something major consulting firms are positioned to offer. TLIR assesses and proffers opinion sufficient that client will understand the risks and external parties will be on notice.
One-on-One Mentoring
The people who lead efforts to improve the business are typically excellent at managing the mechanics of change yet are often at a loss when it comes to dealing with the dynamics, optics and politics of the business. TLIR founder, John Bolden, provides a confidential sounding board where these people can voice their concerns, ask what he would do in a similar situation and look for his guidance and advice in a forum that is both neutral and confidential.
Virtual (7/24) Counselling
On occasion, clients need John's expertise but do not necessarily require him to be on-site in order to deliver value. These situations are dealt with through a unique arrangement where a client can reach out to John directly for confidential advice and opinion through virtual channels (Internet, Telephone, Blackberry, etc.) at any time.
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